Customer service is a very common remote job category, and the positions have low barriers to entry: typically a high school diploma, some related work experience, and excellent communication skills.
As employers are realizing the benefits of a remote workforce, the number of customer service remote jobs are growing at a fast pace.
Most duties performed by customer service agents can be done from a home office using the Internet or telephone. Customer service professionals serve as the first point of contact for customers. They provide information or answer questions about products or services, and handle and resolve complaints.
Top 15 Companies That Hire Work-from-Home Customer Service Jobs
Amazon is the world’s largest online retailer. This company offers online and traditional books, furniture, electronics, apparel, movies, music, and multiple other products. Headquartered in Seattle, Washington, Amazon is a Fortune 100 company that employs nearly 100,000 people around the world. Amazon’s mission is to “be the Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online.”
2. American Express
Since 1850, American Express has been in operation providing a range of products and services specific to financial goods. The global goods and service provider employs over 63,500 individuals around the world. American Express dedicates itself to providing outstanding service while being innovative. Flexibility is important to American Express and it is known to offer full-time, remote jobs.
The world-leading computer engineering and software company was incorporated in 1977 and is headquartered in Cupertino, California. Apple, in addition to being highly innovative and profitable, is committed to corporate social responsibilities and providing a flexible environment for employees. In addition to on-site corporate and retail-based jobs, Apple offers numerous work-from-home customer service jobs.
4. BCD Travel
BCD Travel is a leading provider of travel management services to clients around the globe. Established in 2006, BCD Travel helps its corporate clients operate more efficient business travel programs and has earned a 97% client retention rate. BCD Travel generates more than $20 million in annual sales and employs over 11,000 people throughout the world.
Concentrix is a leading global provider of business services that enable high-quality communication between clients and customers. As the world’s second-largest provider of customer engagement services, Concentrix has over 90,000 employees that specialize in providing clients with marketing, analytics, consulting, financial, technology, and customer lifecycle management solutions.
6. Direct Interactions
Direct Interactions works with home-based agents across the United States to deliver customer support solutions. Founded in 2005, the company seeks to provide its workers with the tools needed to work remotely and also prioritizes helping people with disabilities and military family members to work from home.
7. The Hartford
Established in 1810, The Hartford is one of the largest insurance and investment companies in the United States. This organization is committed to building trust with its customers by keeping its promises and delivering positive outcomes. Based in Hartford, Connecticut, The Hartford employs more than 30,000 people and maintains offices in the United States, Canada, England, Ireland, Brazil, and Japan.
Liveops serves more than 200 global companies with cloud contact center and customer service solutions. Liveops connects more than 20,000 independent call center agents with organizations around the world and processes more than 1 billion minutes of customer service interactions. This company primarily serves clients in high-tech, retail, insurance, financial, and healthcare industries. Liveops has been awarded the Alfred P. Sloan Award for “Business Excellence in Workplace Flexibility.”
Sutherland is a worldwide process transformation company with more than 60 global operation centers, over 120 clients, and 38,000 employees in 19 countries. It helps customers improve automated customer experiences by providing customer-facing services, back-office solutions, and technology-enabled services. They’re frequently hiring for work-from-home customer service jobs.
SYKES is a leading provider of customer contact management solutions to clients worldwide. Founded in 1977, SYKES provides clients with sales, multichannel, technical, and analytical support. It operates more than 65 call center locations. SYKES has offered remote jobs in more than 40 U.S. states and in countries around the world.
Transcom is a global company that offers customer care, sales, technical support, and credit management services. It serves more than 350 international brands through its many contact centers and home-based agents. Transcom has nearly 30,000 employees, and U.S.-based professionals work from home.
TTEC is a business process outsourcing company with operating offices across the globe. It seeks to combine humanity with technology to help clients provide great customer experiences, establish customer loyalty, and boost business growth. TTEC has nearly 20,000 home-based associates worldwide.
In operation since 1945, U-Haul has continued to grow and be successful after starting from a $5,000 initial investment and the personal experience of moving. Throughout the U.S. and Canada, U-Haul offers customers moving assistance in over 15,000 locations. Based in Phoenix, Arizona, U-Haul employs roughly 18,000 individuals to provide moving support and assistance, while offering flexible jobs that include work-from-home customer service postions.
14. Vivint Smart Home
Headquartered in Provo, Utah, Vivint Smart Home is a leading provider of smart home technology. This company provides energy management, home security, local cloud storage, home automation, and high-speed Internet solutions to over 1 million customers throughout the U.S. and Canada. In 2011, the Vivint Home Automation and Advanced Security package was named a “Best Buy” by Consumers Digest. This company has also been awarded the Alfred P. Sloan Award for “Business Excellence.”
15. Working Solutions
Working Solutions is based in Dallas, Texas, and is a provider of home-based customer service and sales agents. It was one of the first virtual workforces. The company has more than 110,000 registered agents that work to help clients improve customer satisfaction, create better customer experiences, and improve efficiency.
Finding Work-from-Home Customer Service Jobs for You
If you’re interested in applying for any remote customer service jobs, be sure to highlight your excellent written and verbal communication skills and your comfort learning new technology. It’s also important to have a quiet place to work like a dedicated home office.
Companies may ask that you have high-speed Internet, a landline phone, or other necessities in order to excel in an at-home customer service role. Finally, research the company and role as much as you can, and you’ll be sure to impress the hiring managers during your application process!